Elevation Lactation Policies
First and foremost, I pledge to treat you and your family with respect. I will do my very best to help you resolve your breastfeeding struggles, but please know that breastfeeding is never an exact science, so we cannot guarantee full resolution. Please do not hesitate to let me know if you are not satisfied with my support, and I commit to trying to make it right. However, I do not offer refunds for any reason. I reserve the right to decline appointments for any reason. If I am unable to serve you, I will provide contact information for trusted colleagues instead.

Payment Policies
Before your appointment, I will email you a link to make your payment. Payment in full is required at least 24 hours before the time of the appointment. If I need to cancel for any reason, at any time, you will be refunded in full, with the option to reschedule at a later date. In order to receive a full refund should you need to cancel or reschedule our appointment, please notify me at least 24 hours in advance. Appointments not cancelled or rescheduled at least 24 hours in advance will be subject to a $50 fee. No-call, no-show appointments (including cancellations within one hour of appointment time) are not eligible for a refund. In addition, packages are not eligible for refunds for any unused visits, but they also do not expire.

For self-pay clients, I will provide a superbill that you can submit to your insurance in order to seek reimbursement. Almost all insurance policies are required, under the Affordable Care Act, to cover lactation support services at no cost to you (not subject to deductible, coinsurance, or copay). However, it can take persistence to secure reimbursement, and I cannot guarantee that you will be successful with your claim. If your claim is successful, any fees paid by your insurance that exceed the amount I charge must be paid back to me, either directly from your insurance or from you if your insurance reimburses you more than the self-pay fee.

For The Lactation Network clients, please understand that I am not an employee of The Lactation Network, and I provide services as an independent contractor. I am not responsible for insurance billing associated with The Lactation Network, and ask that you communicate directly with them regarding any billing questions. Be aware that your insurance provider may send you an Explanation of Benefits (EOB) statement that indicates a balance due for services. However, The Lactation Network has pledged not to collect this balance, and your out of pocket cost should remain $0. If Lactation Network is unable to secure coverage for your visit in advance, I encourage you to self-pay and submit for insurance reimbursement on your own.

I offer a discounted rate of $100 (initial consult) to current Medicaid recipients. I ask that this discount be reserved for families who would struggle to pay the full fee, but this discount is offered on the honor system. If you are interested, please contact me. Those utilizing this discounted rate will not be provided with a superbill, as Medicaid will not reimburse the cost. If you are unable to afford lactation support for any reason, please contact me and I will be happy to provide you with options.

Be aware that there is a travel fee for distances greater than 30 minutes from the 80227 zip code in Southwest Denver. If you believe you may fall outside this area, please contact me directly to discuss options.

Communications
If you call me, please know that my number will go to voicemail. Leave a message on my secure voicemail and I will return your call as promptly as possible. I offer secure messaging through the client portal, which is always the most private and secure method to communicate personal details, photos, and videos. If you prefer, you can also text or email me but be aware that, under HIPAA guidelines, this is not considered a secure means of transmitting protected health information. However, the choice is always yours, and depends on your personal comfort levels with digital communication. Along the same lines, please do not send personal information using the contact form on this website, as secure transmission can’t be guaranteed.  I promise to prioritize your privacy, and respect confidentiality at every step of our interaction.

Natalie Gates, IBCLC
IBLCE #: L-142772
Elevation Lactation LLC